Announcements

Dear All,

CelcomDigi is currently experiencing a CRITICAL network outage impacting selected areas in Sabah.

Please find the details below:

Affected Areas (Sabah) Lahad Datu / Sandakan / Kunak / Semporna / Tawau / Kinabatangan / Kota Marudu and surrounding surrounding areas (including various towns, industrial zones, and surrounding sites)

Outage Details • Start Time: 30 Apr 2026 at 13:07 • Target Recovery: 30 Apr 2026 at 17:07 (TBC)

Impact: • Intermittent / no mobile signal • Voice & Data services affected (2G & 4G) • Customer experience degradation in affected areas

Business / Customer Impact:

CelcomDigi subscribers in the affected Sabah regions will experience service interruption.

Key Message to Customers:

Please advise customers that this is a network issue from CelcomDigi, not SIM-related. No troubleshooting, SIM replacement, or device changes are required.

Dear Customer,

Please be informed that the HelloSIM reload service will be temporarily unavailable due to scheduled system maintenance.

Maintenance Period:

30 April 2026 (10:00 PM) – 1 May 2026 (4:00 PM)

Affected Services: HelloSIM reload services (including softpin and physical reloads)

Please complete your reload in advance. We apologize for any inconvenience caused and thank you for your understanding.

Dear Customer,

Starting 2 March 2026, Celcom vouchers and PINs are no longer accepted for HelloSIM reloads.

You can purchase HelloSIM reloads via:

• HelloSIM App

• Merchantrade Money App

• Merchantrade Branches

• 7-Eleven & grocery shops

• Online Banking & eWallet apps

We apologise for any inconvenience caused and thank you for your understanding.

Thank you for your understanding.